Frequently asked questions.

We work with two kinds of sellers. Dropshippers and Shopify sellers who already have steady daily orders and want more reliable sourcing, fulfillment and shipping. And brand owners who need product sourcing, private label, custom packaging and production support.

Most clients start with us at around 10 or more orders a day. From there, our setup grows with you as your volume, markets and product lines expand. We work best with sellers who value clear communication and want a long-term partner rather than just a vendor.

• Closer to the source. We work with 2K+ partner factories, which means competitive product costs and quality checks before goods leave production.
• Better use of capital. Products are stored and shipped from our warehouses in China, so you do not need to tie up cash in overseas inventory.
• Faster testing. Try new products without large upfront commitments, then scale the ones that sell.
• One partner, end to end. Sourcing, quality control, branding, warehousing and shipping are handled by one team.

We operate multiple warehouses in China, with our sourcing base in Yiwu, Zhejiang, one of the largest wholesale markets in the world. Keeping stock close to the factories that make it means faster restocking, fewer delays and lower handling costs.

Our team brings 7+ years of ecommerce operations experience. Every dedicated agent has at least 5 years of hands-on experience in dropshipping and fulfillment, so the person managing your account understands both the supply chain and the realities of running an online store.

We are built to be your complete China supply chain partner:

• Product sourcing. Supplier matching, price and MOQ comparison, and factory coordination.
• Quality control. Checks at the factory and again at our warehouse before orders ship.
• Branding and private label. Your logo on products, custom packaging, inserts and tags.
• Value-added services. Tag removal, re-labeling, thread trimming and repackaging.
• Warehousing. Multi-SKU storage across multiple warehouses in China.
• Tailored shipping. Nearly 2,000 shipping options to 200+ countries.
• Store integration. Orders sync automatically and tracking uploads back to your store.
• Dedicated agent. One person who knows your products and coordinates everything.

We are usually a strong fit if you are:

• An established dropshipper. Selling 10+ orders a day with proven products.
• A brand builder. Ready to move from generic products to private label.
• A multi-store or multi-channel seller. Managing Shopify, Amazon, TikTok Shop or other platforms.
• Growth focused. Looking for a partner who can support you as you scale.

If you are still testing your first products, we recommend validating demand first. We will be glad to support you as soon as your volume starts to grow.

Once you decide to work with us, we assign a dedicated agent to your account. Your agent is your single point of contact for sourcing, inventory, order processing, quality control and shipping questions. You will not be passed between departments or left waiting on a ticket queue.

1. Send a request. Share your store, products, daily orders and main markets. We reply within 24 hours.
2. Business review. We discuss your products, volume and specific requirements.
3. Tailored proposal. You receive a quote covering products, packaging and shipping.
4. Onboarding. Connect your store, confirm packaging and shipping preferences, and send stock if needed.
5. Go live. Orders flow in automatically. You focus on selling, we handle the operations.

Most clients are fully up and running within 3 to 5 business days, with your agent guiding every step.

For dropshipping orders, there is no minimum order quantity. You can fulfill orders one at a time while you test and scale. Custom packaging, private label and bulk production runs do have minimums, which depend on the item and the factory. Your agent will confirm these upfront, before anything is produced.

Orders are processed on the same day they are received. When needed, we can also start preparing orders before payment clears, so they are packed and ready to ship the moment payment is confirmed.

Delivery times depend on the destination and the shipping line you choose. To the US, express lines typically deliver in 5 to 7 days and standard lines in 7 to 12 days. Delivery to Europe usually takes 8 to 15 days.

We work with lines including YunExpress, Yanwen, 4PX, DHL eCommerce, UPS, FedEx, USPS and DPD, and recommend the best option for your product type, budget and customer expectations.

Every shipping plan is tailored. We look at each product’s weight, size, value and contents, the destination market, and your delivery target and budget. Then we match it to the right line from nearly 2,000 shipping options. Many clients use different lines for different markets, for example a fast line for the US and a cost-effective line for Europe.

Most consumer products can be shipped. We cannot ship hazardous or flammable materials, weapons, counterfeit or branded goods without authorization, and other items restricted by destination countries. Products with batteries, cosmetics and liquids can often be shipped on specialized lines that meet import requirements.

If you are unsure about a product, ask your agent. We will advise on the best approach before you place any orders.

Your brand stays front and center. We use neutral or branded packaging with no supplier marketing inside the parcel, and many lines hand over to local carriers for the last mile, so your customers track their order with a carrier they recognize.

Yes. We offer full custom packaging, from simple logo stickers to a complete branded unboxing experience. This includes custom boxes, poly mailers, tissue paper, thank-you cards, inserts and branded tape. We can produce packaging through our factory network or work with your existing designs. Minimum quantities apply depending on the packaging type.

We prepare products for your brand before they ship:

• Tag removal. Removing original factory tags and labels.
• Re-labeling. Attaching your brand tags, care labels and barcodes.
• Finishing. Thread trimming and final checks, especially for apparel.
• Repackaging. Moving products into your branded packaging with your inserts.

A small per-unit fee applies to these services, and your agent will include it in your quote.

Yes. We help brands make a strong first impression with rigid gift boxes, layered tissue, thank-you cards, QR code or discount inserts, and branded stickers. Our team can source and produce custom packaging for you, or work from your own designs. A thoughtful unboxing is often what turns a first order into a repeat customer.

Your quote is tailored to your products and markets, and each cost is shown clearly: product cost, fulfillment and service fees, and shipping. There are no bundled all-in prices that hide individual costs, so you always know what you are paying for.

We accept PayPal, Payoneer, Wise and international bank transfer, with major currencies supported. Your agent will help you set up the most convenient option for your location.

You can connect Shopify, Etsy, WooCommerce, Amazon, BigCommerce, TikTok Shop and Shoplazza. If you sell on another platform, let us know and we will find the best way to connect it.

Your agent will walk you through the connection. Once connected, new orders sync to our system automatically, tracking numbers upload back to your store, and your customers are notified instantly. No manual work is needed, and most stores are connected within 24 hours.

We work with many factories and suppliers, and each has its own after-sales terms. To keep things simple for you, BondFulfill offers one unified refund and reshipment policy across all orders. You deal with us directly, through your dedicated agent, for every after-sales case.

Most cases are covered within 7 days of delivery. The questions below explain what is covered and what we need from you.

Once you have refunded your customer, we will refund you for the affected items. Or, if you prefer, we will reship them free of charge. Please share the following with your agent:

• Missing item. A photo of all items received, together with the shipping label.
• Wrong item or size. A photo of all items received, together with the shipping label.
• Lost parcel. If a parcel is marked delivered but your customer did not receive it, a screenshot of the refund you issued to your customer.

Orders ship directly to your end customers, so the delivery address recorded in our system is treated as the reference address. If you can show clear evidence that your customer did not receive the order, we will arrange a refund or replacement.

If your customer receives a damaged or defective product within 7 days of delivery, we will issue a full refund, covering product and shipping cost, or arrange a reshipment. Simply send your agent a photo or video of the issue, along with the shipping label and product barcode.

Minor scratches and dents are not covered. If a product needs extra protection in transit, your agent can recommend packaging upgrades and the related cost.

If a parcel cannot be delivered, for example because of an incorrect or incomplete address, a missing phone number or an unclaimed parcel, it is usually returned to the local processing center. Within 7 days of the delivery date, we can arrange a second delivery attempt for a fee of 15 USD per parcel. We will need updated contact details or a corrected address within the same country.

If the second attempt also fails, the order is closed. After 7 days, parcels are no longer eligible for redelivery and are disposed of by the carrier.

If an order on one of our standard shipping lines arrives more than 30 days after its estimated delivery time, we will refund or reship it.

Special lines used for sensitive product categories do not have guaranteed delivery times, so delays on these lines are not eligible for refund or reshipment. Remote-area addresses and PO boxes are also excluded, as delivery success and timing cannot be guaranteed.

• Custom-made products. Custom products involve dedicated materials, molds and patterns that cannot be reused, so they are non-refundable once paid. If there is a clear quality issue, we will remake the item.
• Supplements and ingestibles. These are final sale. Refunds and reshipments are not available, including for delivery failures, transit damage or lost parcels. Please check that the product can be legally imported into your destination country.
• Customs actions. We are not responsible for parcels seized, delayed or destroyed by customs authorities.
• Sea freight orders. Consolidated sea freight shipments are handled case by case based on carrier updates, as vessel schedules vary. Production or freight delays do not qualify for refund or reshipment.
• Other cases. Parcels refused by the customer, force majeure events such as natural disasters, strikes or war, and situations not described in this policy.

Send your request to your dedicated agent with the required photos or evidence.

• Refunds. Processed within about 7 business days after your request is approved, back to your original payment method. Fees charged by your payment provider are not covered.
• Reshipments. We start sourcing and processing within 3 business days of approval. We may choose a different shipping line from the original order, and you will receive a new tracking number.